Pronto Privacy Policy — Your complete guide to data protection

Pronto collects two types of data — information you provide directly, and data collected automatically while you use the platform.

Information you provide directly:

• At registration: name, email address, phone number, and date of birth.
• For KYC verification: a copy of your National ID or passport, plus proof of address.
• At payment: your bKash, Nagad, or Rocket number — for payment processing.
• When you contact support: your message and a description of your issue.

Automatically Collected Data:

• IP address and device information (model and operating system).
• Browser type and version.
• Which pages you visited and how long you spent on them — used to improve the site.
• Date and time of each login and logout.
• Records of betting and gaming activity — retained to meet legal obligations.

Pronto uses your information only for specific, defined purposes. It is never used beyond what it was originally collected for.

• Account Management: To handle registration, login, password resets, and keep your account secure.
• Payment Processing: To verify your identity during deposits and withdrawals, and to maintain a record of transactions.
• Support services: To understand and resolve your issues.
• Security & Fraud Prevention: To detect suspicious activity.
• Legal Obligation: To comply with information requests from regulatory authorities.
• Promotional Communications: With your consent only — to send you offers, bonuses, and updates.
• Site Improvement: To analyse feature usage and improve the platform.

Pronto does not sell your data — that's clear. However, in certain cases, limited information does need to be shared with specific third parties. The reasons and scope are outlined below.

• Payment providers: Only the information strictly necessary for transaction processing is shared with bKash, Nagad, and Rocket.
• Game providers: When playing third-party games, limited session data may be shared with the game software provider.
• Legal authorities: Pronto is legally required to provide data when presented with a valid court order or a request from a regulatory authority.
• Fraud Prevention Partners: In cases of money laundering or fraud, international monitoring bodies may be notified.

Pronto's website uses cookies — small text files stored in your browser. They help remember your session, measure platform performance, and improve your overall experience.

You can manage cookies through your browser settings. However, disabling essential cookies may affect your ability to log in or process payments.

Pronto protects your data with multiple layers of security — not just a single password or firewall, but a full security framework.

• Transmission Encryption: All data transmitted between your browser and Pronto's servers is encrypted using TLS 1.3.
• Storage Encryption: Sensitive data stored in our database is protected with AES-256 encryption.
• Two-step verification: Two-factor authentication is available for your account — we strongly recommend enabling it.
• Access Controls: Within Pronto's internal teams, only staff who genuinely need it have access to specific data.
• Security Audit: Regular third-party security audits are conducted.
• Data Breach Protocol: In the event of a security incident, affected members will be notified within 72 hours.

As a Pronto account holder, you have specific rights regarding your personal data. To exercise these rights, contact support or visit your account settings.

• Right of Access: You can request to know what data Pronto holds about you. We typically respond within 30 days.
• Right to Rectification: If any of your information is incorrect, you can request a correction — through support or via your account settings.
• Right to Erasure: Once all legal retention requirements have been met, you may request that your data be deleted. Closing your account initiates this process.
• Right to Restrict Processing: In certain circumstances, you can request that the processing of your data be temporarily paused.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Complain: If you have concerns about how your data is handled, you can raise a complaint directly with Pronto or with the relevant regulatory authority.

Pronto is an international platform. In some cases, your data may be processed on servers outside Bangladesh — particularly in relation to payment gateways or game software providers.

• Encryption is always used for international data transfers.
• Data stored on overseas servers remains covered under Pronto's privacy policy.
• Data processing agreements are in place with overseas service providers to ensure they uphold the same standards.

Pronto does not knowingly collect information from anyone under 18. Age is declared at registration and verified through the KYC process.

• If a minor's account is identified, it is immediately suspended and all associated data is deleted.
• If parents suspect their child is using Pronto, they should contact support@pronto.ws immediately.
• When such a complaint is received, Pronto promptly investigates the relevant account and takes the necessary action.

Pronto may update this privacy policy from time to time — in response to new laws, technology changes, or business needs. The date of each update is shown at the top of this page.

• Minor updates will be reflected on this page without further notice.
• Registered members will be notified by email in advance of any major changes.
• Continued use of Pronto after any changes have been made constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, get in touch with Pronto. We typically respond within 7 business days.

• Email: support@pronto.ws — use the subject line "Privacy Request".
• Live Chat: Active 24/7 — speak to us directly in Bangla.
• Account settings: You can also update your information and manage your marketing preferences directly from your account settings.

Requests to delete or transfer your data require identity verification — to make sure no one else can access or remove your information.