What does responsible gaming mean?
Responsible play means enjoying gaming or betting as a healthy form of entertainment — not letting it become a problem. It means knowing when to stop, how much is reasonable to spend, and when to seek help.
Responsible gaming at Pronto isn't just talk. The platform offers a range of tools that help members stay in control of their play — from deposit limits to self-exclusion, all free and easy to use for every Pronto member.
The most important thing to understand is this — responsible gaming doesn't mean less fun. It means being able to enjoy yourself sustainably over the long term. Players who stay in control enjoy it the most, because they're not weighed down by worry.
Set a Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit. Once you reach that limit, Pronto won't allow any further deposits. Limits can be reduced immediately — increasing them requires a 7-day waiting period.
Betting & Loss Limits
Beyond deposit limits, you can also set a cap on how much you're willing to lose over a given period. Once that limit is reached, your session ends automatically.
Session time limit
Set a maximum session length — 30 minutes, 1 hour, or whatever works for you. When the time is up, you'll get an automatic notification and a prompt to take a break.
Cooldown period
Take a temporary break from 24 hours up to 30 days. While a cooldown is active, you won't be able to log in to your account or place any bets or deposits.
Self-Exclusion
For a longer break, suspend your account for up to 6 months. During this time, you won't receive any promotional communications either. To reactivate before the period ends, you'll need to contact support.
Reality check
After a set period, you'll receive a notification showing how long you've been playing and your wins and losses. Use that information to decide whether to continue the session.
How to Set Your Limits
Using the safe gaming tools on Pronto is straightforward. There's no complicated process — it only takes a few clicks.
Log in to your account
Click the profile icon at the top right of your dashboard.
Go to the "Responsible Gaming" option
Look for the "Responsible Gaming" tab in your Account Settings.
Choose your preferred limit
Choose the type of limit you want to set — deposit, betting, or session — then enter the amount or time.
Confirm
Hit the Save button — the limit takes effect immediately. A confirmation email will be sent to you.
Support When It Matters
If you get stuck at any step, reach out via live chat and we'll walk you through it in Bangla.
Keep in mind: Limits can be reduced immediately. Increasing them requires a 7-day waiting period — this is intentional, so a decision made in the heat of the moment can't undo your safeguards.
Recognize the Warning Signs
There are common signs that gaming may be becoming a problem. If you notice any of these in yourself or someone close to you, it's worth paying attention.
- You're spending more than you planned — making repeated deposits outside your budget.
- After a loss, you're increasing your stakes to try to "win it back."
- Your gaming is taking time away from family, friends, or work.
- You've been hiding your gambling activity from family or people close to you.
- Betting or gaming using borrowed money or your savings.
- You feel restless or irritable when you're not playing.
- You keep telling yourself "just one more time" but can't seem to stop.
Be Honest With Yourself: Having one or two of these signs doesn't make you a "problem gambler." But they're not worth ignoring either. Addressing them early means you can resolve an issue before it grows.
Assess yourself
Answer the short questions below as honestly as you can. This isn't a test — it's simply a way to understand where you stand.
Spent more than you planned last month?
Placed bigger bets to try to win back what you lost?
Have family or friends commented on your gambling habits?
Do you feel uneasy or restless when you're not playing?
Deposit Limits
Set your own cap on how much you can deposit per day, week, or month.
Takes Effect ImmediatelyLoss limit
Your session ends automatically once you've lost a set amount.
Takes Effect ImmediatelySession Limits
After a set period, you're automatically logged out and sent a reminder.
From SettingsCooldown
A temporary break from 24 hours up to 30 days — no betting or deposits during this period.
1 day – 30 daysSelf-exclusion
Account fully closed for up to 6 months — promotional emails are paused too.
1 month – 6 monthsReality check
After a set period, a summary of your wins, losses, and session length is displayed.
Automatic notificationsGaming as Entertainment — A Perspective
Many people enjoy placing bets while watching a cricket match — it's a long-standing tradition. Pronto wants to make that experience more organized and secure. But it's important to keep in mind that betting is never a source of income — it's entertainment.
Before every bet, ask yourself one simple question: "Would losing this money cause me a problem?" If the answer is yes, it's best not to place that bet. Responsible gaming on Pronto means only wagering what you can afford to lose without it affecting your life.
Here's something worth noting — the players who stay in control are consistently the ones who have been with Pronto the longest and enjoy it the most. Chasing big wins in a hurry usually has the opposite effect. Patience and a plan are a good bettor's greatest assets.
Minor Protection
Pronto is strictly an 18+ platform. Keeping minors away from gaming is both Pronto's responsibility — and yours as a family.
- Age is verified at registration, and proof of age is required during KYC.
- Don't allow any family member to access the Pronto app or website on your device.
- Use a PIN, password, or biometric lock on your device.
- If you have any concerns, reach out anytime at support@pronto.ws — action will be taken promptly.
- If a minor's account is identified, it is immediately closed and all transactions are voided.
For Parents: If your child is spending excessive time online and behaving unusually around money, pay attention. Talk to them directly if needed, and use parental controls on family devices.
Why Pronto takes responsible gaming seriously
Simply put — Pronto wants its members to keep playing happily for years to come. If someone runs into serious trouble, they're unlikely to return, and that's not good for anyone. Responsible gaming isn't just an ethical obligation; it's also plain good sense.
Pronto's support team is trained for this — if you say "I think I need a break," they'll help you straight away, no judgment. No questions, no hassle — protection is put in place immediately.
Responsible gaming isn't about limiting yourself — it's a mark of maturity. Someone who knows when to stop can play with full focus and a clear head.
Benchmarks for Healthy Gaming Habits
Think about where you stand against these benchmarks
These benchmarks reflect the natural habits of a healthy gamer. Check in with yourself regularly.