Pronto Terms & Conditions — Complete User Guide

To open an account at Pronto, you must register with accurate and complete information. Creating an account with false or misleading details is a direct violation of these terms. Pronto reserves the right to carry out identity verification (KYC) at any time.

• Only one account is permitted per person, household, or device.
• Keeping your account username and password confidential is your responsibility.
• You are solely responsible for all activity carried out on your account.
• Sharing or selling access to your account is strictly prohibited.
• To change the email address or phone number provided at registration, please contact our support team.

You must be at least 18 years old to use Pronto's services. Age must be declared during account registration, and Pronto may request proof of age documentation at any time.

• A national ID card, passport, or birth registration certificate is accepted as proof of age.
• Withdrawals may be temporarily held until age verification is complete.
• If an underage account is identified, all transactions will be voided and the account will be permanently closed.

Pronto takes the prevention of underage gaming seriously. If any family member suspects that a minor is using Pronto, please contact support immediately.

Pronto currently supports deposits and withdrawals via bKash, Nagad, and Rocket. All payments must be made through a method registered in your own name.

• Minimum deposit: ৳100.
• Minimum withdrawal: ৳500.
• The maximum daily withdrawal limit varies by VIP tier — full details are available on the VIP page.
• Withdrawal requests are typically processed within 10–30 minutes. Incomplete KYC verification may result in longer processing times.
• There are no fees on deposits. Payment provider service charges may apply to withdrawals.
• Withdrawals may be delayed if a third-party payment method is used.

Claiming any bonus on Pronto requires completing the associated wagering (or play-through) requirements. Wagering means you must place bets totalling a specified multiple of the bonus amount before any winnings become withdrawable.

Example: A ৳1,000 bonus with a ×20 wagering requirement means you need to place a total of ৳20,000 in bets to complete the requirement.

• Your bonus balance and real money balance are displayed separately on the dashboard.
• When betting with bonus funds, a minimum odds of 1.60 applies for Sports Betting.
• Certain games — such as live poker or some table games — may not contribute 100% toward wagering requirements.
• A bonus cannot be claimed more than once per promotion — repeatedly attempting to claim the same offer will be treated as bonus abuse.
• If the wagering requirement is not completed within the specified time limit, the bonus and any associated winnings will be automatically forfeited.

Before placing bets at Pronto, there are a few general rules you should know. These rules apply to both Sports Betting and casino games.

• Once a bet is confirmed, it cannot be cancelled — exceptions may apply in certain specific circumstances.
• If a bet is accepted at incorrect odds due to a technical error, Pronto reserves the right to void that bet.
• If a match or event is cancelled, the bet amount is generally refunded — though specific league or competition rules may result in a different outcome.
• In live betting, odds change in real time. The odds in effect at the moment your bet is submitted are the ones that apply.
• Pronto reserves the right to void bets placed using clearly incorrect odds or markets, such as those resulting from data entry errors.

The following activities are strictly prohibited on the Pronto platform. Engaging in any of them will result in account closure and, where applicable, legal action.

• Opening multiple accounts or using another person's account.
• Bonus abuse — such as placing hedging bets or creating systematic accounts to circumvent bonus terms.
• Using bots, automation tools, or any malicious software on the platform.
• Depositing funds derived from money laundering or any illegal source.
• Betting based on match-fixing or insider information.
• Harassing or threatening Pronto staff.

Pronto takes the protection of your personal data seriously. Information collected during registration is used solely for account management, payment processing, and fulfilling legal obligations.

• Your information is never sold to third parties.
• Pronto is required to provide information in response to valid requests from legal authorities.
• All data is stored under SSL encryption.
• For our full data protection policy Privacy Policy View page.

You can close your Pronto account at any time by contacting Support or using the self-exclusion option in your account settings.

• Withdraw your balance before closing your account — withdrawals can become complicated after closure.
• In the event of a rule violation, Pronto reserves the right to suspend an account without prior notice.
• Disputes regarding the balance of a suspended account are handled through the support team.
• In the event of account closure due to bonus violations, only the original deposit amount may be refunded.

Pronto believes gaming should be a healthy and enjoyable experience. Whenever there is a risk of gaming becoming a problem, Pronto is ready to offer full support.

• Deposit Limit: Set your own maximum deposit limit — daily, weekly, or monthly.
• Bet Limits: You can set a cap on how much you bet within a given time period.
• Cooldown: Take a temporary break ranging from 24 hours up to 30 days.
• Self-Exclusion: Your account can be suspended for up to 6 months for a long-term break.
• Reality Check: Receive automatic notifications about your session after a set period of time.

If needed Responsible Gaming Visit the page for full details or get in touch with Support.

Pronto strives to maintain the highest technical standards, but it's important to acknowledge that certain limitations exist.

• Pronto is not liable for any lost bets resulting from internet connectivity issues, device failures, or other technical problems.
• Pronto's liability is limited in cases where a game is disrupted due to issues with a third-party game provider.
• Any information available on the Pronto platform — such as statistics or odds — is for entertainment purposes only. Any financial decisions made based on this information are entirely the user's own responsibility.