Pronto FAQ — All Your Questions Answered in One Place

Cricket betting is Pronto's most popular section. To place a bet, log in to your account and select Sports Go to the section, then select Cricket.

Step-by-step betting process:

• 1From the list of ongoing or upcoming cricket matches, click on the match you want.
• 2Browse the available markets and click the odds for the outcome you want to bet on.
• 3Enter your stake amount in BDT on the bet slip — the potential payout will be calculated automatically.
• 4Clicking the "Confirm Bet" button will register your bet.

Available betting markets:

• Match Winner — which team wins or if it's a draw
• Toss Winner — which team wins the toss
• First over runs — above or below a specific number
• Top batsman / bowler — who will score the most runs or take the most wickets
• Live Betting — Bet on real-time changing odds while a match is in progress

The minimum bet amount is ৳50 and you can add up to 10 selections on a single bet slip. For betting strategies, Betting Tips Visit the page.

If the app won't open or keeps freezing, it's usually a cache or version issue. Don't worry — it can be sorted out in just a few steps.

Try these steps first:

• 1Force Stop the app: Go to your phone's Settings, then Apps → Pronto → Force Stop.
• 2Clear cache: On the same screen, tap the Storage → Clear Cache button. This will not affect your personal data.
• 3Update: Download the latest APK from Pronto's official page, uninstall the previous version, and install the new one.
• 4Restart your phone: Try restarting your phone.
• 5Check your internet connection: The app may struggle to load on a slow connection — try switching to WiFi or a stronger network.

When an update notification appears: The Pronto app is typically updated once or twice a month. If you skip updates, some features may not work correctly on older versions. You can find the latest download link on the official promotions page or via live chat.

If none of the above steps work, try on your mobile browser pronto.ws Open it — everything you need is right there.

Pronto's interface is set to Bangla by default for users in Bangladesh. If the language has changed for any reason or the app is displaying in a different language, it's easy to fix.

In a web browser:

• 1Look for the language selector icon or the "EN/BN" button in the top-right corner of the page.
• 2Click there and select "Bengali" or "BN".
• 3Once the page refreshes, the entire interface will switch to Bangla.

On the mobile app:

• 1Tap the Settings (⚙) icon at the bottom or top of the app.
• 2Go to the "Language" option and select Bangla.
• 3Restart the app for the changes to take effect.

When logged in, your language preference is saved to your account — so you won't need to change it again next time. If you run into any issues, just contact Live Chat and the support team will guide you in Bengali.

Yes, Pronto has its own mobile app available for both Android and iOS. However, it isn't available directly on the Google Play Store or Apple App Store, as these platforms have separate policies for betting apps.

Steps to Install on Android:

• 1Go to Pronto's website and look for the "Download App" link.
• 2Download the APK file. Installation will begin on your phone once the download is complete.
• 3If prompted to allow installation from "Unknown Sources", enable it via Settings → Security → Unknown Sources.
• 4Once installation is complete, log in using your existing account credentials.

On iPhone/iPad: Direct app installation on iOS is limited. Instead, open pronto.ws in Safari and add it to your Home Screen as a shortcut — the experience is nearly identical to a native app.

The app file size is approximately 35–45 MB. If you run into any trouble during installation, contact support via live chat and they'll send you a direct download link.

Signing up on Pronto is quick and straightforward — it takes just 3 minutes on average. On the registration page The registration form will ask for the following details:

Important Information:

• Full Name — As shown on your National ID (required for KYC verification later)
• Mobile Number — An active Bangladeshi operator number (you'll receive an OTP)
• Email address — An active email address (a verification link will be sent)
• Date of Birth — you must be at least 18 years old
• Password — Use a strong password with at least 8 characters

Once you submit the form, a verification code will be sent to your mobile number or email. Enter the code to activate your account and you're ready to play. A 100% welcome bonus (up to ৳10,000) will be automatically credited on your first deposit.

Keep in mind — only one account is allowed per person. If multiple accounts are found, all of them will be closed.

An account lock is usually caused by one of a few things: multiple incorrect password attempts, detection of unusual login activity, incomplete KYC verification, or a security check being required. None of these are permanent — all of them can be resolved.

Start by following the steps below:

• 1Please wait a moment: If your account is locked due to too many incorrect password attempts, it will typically unlock automatically after 15–30 minutes.
• 2Reset your password: Click the "Forgot password?" link on the login page — a reset code will be sent to your registered email or phone number.
• 3Check your email: Check if you've received any emails from Pronto regarding an account lock or verification request.
• 4Contact us via live chat: If none of the above works, contact support — they'll verify your account details and resolve the issue promptly.

When contacting Live Chat, provide your registered mobile number or email address — once your identity is verified, your account is typically unlocked within 5–10 minutes. If you prefer to reach out by email, support@pronto.ws— write to us with the subject line "Account Locked — Assistance Required".